Terms & Conditions

Last Updated: 14 May 2026

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1. Introduction

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Welcome to FreqCore (referred to as "we", "us", or "our"). By accessing or purchasing from our website at FreqCore (the "Site"), you agree to be bound by these Terms & Conditions, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any of these terms, please do not use our Site or purchase our products.

These terms apply to all visitors, users, and others who access the Site ("Customers").

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2. Products & Descriptions

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2.1. We specialise in consumer electronics and technology accessories. We strive to display images, specifications, and descriptions as accurately as possible. However, we do not warrant that product descriptions, images, or other content on the Site are error-free, complete, or current.

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2.2. Technical Specifications: Electronic products are subject to manufacturing updates. While we aim to reflect the latest firmware and hardware revisions, minor variations in colour, packaging, or included accessories may occur due to manufacturer updates without prior notice.

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2.3. Availability: All products are sourced from our network of global distribution partners. While we update stock levels in real-time, occasional discrepancies may occur. If a product ordered is out of stock, we will notify you immediately and offer a full refund or an alternative product of equal or greater value. We reserve the right to limit the quantity of any products or services that we offer.

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3. Pricing & Payment

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3.1. All prices listed on the Site are in Pounds Sterling (£) and include UK VAT where applicable. No additional duties or import taxes will be charged to you upon delivery for orders shipped within the United Kingdom.

 

 

3.2. We reserve the right to change prices for any product at any time without prior notice. The price charged for a product will be the price in effect at the time the order is placed and confirmed.

 

 

3.3. We accept major credit cards, debit cards, and secure payment gateways (e.g., Stripe, PayPal). By placing an order, you warrant that you are authorised to use the payment method selected and that sufficient funds are available.

 

 

4. Orders & Acceptance

 

4.1. Your placement of an order constitutes an offer to buy. Our acceptance of your order takes place when we send you an email confirming that the goods have been dispatched (the "Order Confirmation"). Only the Order Confirmation constitutes acceptance of your offer.

 

 

4.2. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

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• Unavailability of the product.

• Errors in price or product description.

• Suspected fraud or unauthorised use of payment methods.

• Limits imposed by our supply chain partners.

 

 

5. Shipping & Delivery

 

5.1. Our products are shipped directly from our international logistics centres to ensure fast delivery and access to the latest global technology.

 

 

5.2. Estimated delivery times are provided as guidelines only and start from the date of dispatch, not the date of order. We are not liable for delays caused by:

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• Customs inspections or regulatory checks (though VAT is pre-paid).

• Courier service failures or force majeure events (e.g., severe weather, strikes).

• Incorrect address details provided by the customer.

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5.3. Risk of loss or damage to the products passes to you once the goods are delivered to the courier. However, we retain responsibility for delivering the goods to you; if the goods are lost or damaged in transit, please contact us immediately for a replacement or refund (see our Shipping Policy).

 

 

6. Returns, Refunds & Warranty

 

6.1. Our Returns & Refunds Policy forms part of these Terms & Conditions. Please refer to that document for detailed instructions on eligibility, timeframes, and processes.

 

 

6.2. Consumer Rights: Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 (UK). You have the right to return faulty goods within 30 days for a full refund, repair, or replacement.

 

 

6.3. Change of Mind: For non-faulty items, returns are accepted within 30 days provided the item is unused, in original packaging, and with all seals intact. Returned electronics with broken security seals cannot be accepted for hygiene and safety reasons.

 

 

7. Intellectual Property

 

7.1. All content included on this Site, such as text, graphics, logos, images, and software, is the property of FreqCore or its content suppliers and is protected by UK and international copyright laws.

 

 

7.2. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or our products without express written permission from us.

 

 

8. Limitation of Liability

 

 

8.1. To the fullest extent permitted by law, FreqCore shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

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• Your access to or use of (or inability to access or use) the Site.

• Any conduct or content of any third party on the Site.

• Any products obtained through the Site.

 

 

8.2. Our total liability to you for any claim arising out of or relating to these Terms or your use of the Site shall not exceed the amount you paid for the product in question.

 

 

9. Indemnification

 

You agree to indemnify, defend, and hold harmless FreqCore and our affiliates, officers, agents, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms & Conditions or your violation of any law or the rights of a third party.

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10. Governing Law

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These Terms & Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

 

11. Contact Information

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Questions about--- TERMS & CONDITIONS Effective: 14 May 2026 Applicable to: (UK Registered Business)

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1. Acceptance of Terms

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By placing an order on FreqCore, you unconditionally accept these Terms & Conditions and our Privacy Policy. If you do not agree, do not proceed with the purchase.

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2. Intellectual Property

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All product images, descriptions, brand logos, and website content are the exclusive property of or licensors. Any unauthorised use is strictly prohibited.

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3. Product Specifications & Availability

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We reserve the right to:

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• Modify product specifications, features, or pricing at any time without prior notice.

• Discontinue any product without explanation or obligation to restock.

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Stock levels are indicative. Orders are fulfilled whilst supplies last.

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4. Payment Terms

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• We accept all major credit cards (Visa, Mastercard, Maestro), PayPal, Stripe, Apple Pay, and Google Pay.

• Transactions are processed securely via Stripe (PCI-DSS Level 1 compliant).

• All prices are in GBP and include UK VAT at the current rate.

• We do not store card details post-transaction.

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5. Order Processing & Delivery (Same as Shipping Policy)

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• Orders processed within 1–2 business days.

• Free delivery to UK addresses.

• Tracking provided via email within 24 hours of dispatch.

• VAT included in all displayed prices—no hidden fees.

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6. Returns & Refunds (Same as Return Policy)

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• 30-day window for returns.

• Refunds processed to original payment method within 5–10 business days post-inspection.

• Pre-paid return label issued only in verified defect cases (our discretion).

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7. Defects & Warranty

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• All electronic products carry the manufacturer’s warranty (varies by brand/model).

• We facilitate claims but do not override warranty terms.

• Lift the original manufacturer’s box when inspecting your item—violation of seals voids warranty claims.

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8. Cancellation

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• Orders may be cancelled within 12 hours of payment if status is “pending”.

• Processing fees (£2.50) apply after this window.

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9. Intellectual Property & Counterfeit Goods

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• We sell exclusive market access to manufacturer-authorised products.

• Any trademark infringement is grounds for immediate order cancellation and asset seizure.

• Our team performs routine authenticity checks pre-shipment.

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10. Force Majeure

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We are not liable for:

• Delays caused by war, pandemics, terrorism, strikes, or customs blockades.

• Third-party carrier failures or regional logistic disruptions.

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11. Governing Law

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These terms are governed by English law. Any disputes will be resolved via UK Small Claims Court in [Your preferred UK county, e.g., Greater London].

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12. Amendments & Updates

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We reserve the right to amend these terms without notice. Continued use of the site after updates constitutes acceptance.

Contact: [support@yourbrandname.co.uk]